Terms of Service
These Terms of Service ("Terms") are a binding agreement between you and Tolera ("Tolera", "we", "us", or "our"), the operator of the Tolera application and the website at mytolera.com (together, the "Service"). Please read these Terms carefully. By creating an account or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference.
1. Acceptance of these Terms
By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by the Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of another person or an organization, you represent that you have authority to bind that person or organization to these Terms.
2. Eligibility and age requirements
You must be at least 18 years old, or the age of majority in your jurisdiction if that is higher, to create an account and use the Service. The Service is not directed to and is not intended for children. We do not knowingly permit use by, or collect information from, children under the age of 13 (or under 16 where a higher age applies under local law such as the GDPR). If you believe a child has provided us information, contact us at hello@mytolera.com and we will take appropriate steps to delete it.
A parent, guardian, or other caregiver may use household or caregiver features to help track the health information of a person they are responsible for, but the account holder remains responsible for compliance with these Terms and for having any legal authority required to enter that person's information.
3. What Tolera is, and what it is not
Tolera is a personal health tracking and organization tool. It helps you record and review information such as food and symptoms, weight and body composition, blood pressure, blood glucose, lab values, medication and dosing logs (including GLP-1 and testosterone or anastrozole tracking), sleep and activity, workouts, progress photos, and condition-specific information (for example, EoE, gout, diabetes, cycle, or carbohydrate tracking). It can surface patterns, reminders, summaries, and optional AI-assisted suggestions to help you organize your own information and prepare for conversations with your own qualified healthcare professionals.
Tolera is not:
- a medical device, and it is not cleared, approved, or registered as one;
- a provider of medical, clinical, nutritional, pharmacological, or professional advice;
- a diagnostic tool, a treatment, or a substitute for the judgment of a qualified healthcare professional;
- a pharmacy, and it never recommends a medication, a dose, a dose change, or dose timing.
Tolera does not create a doctor-patient, therapist-patient, or any other professional relationship between you and us. Information, labels, trend indicators, and confidence levels shown in the Service are informational only. Tolera does not describe any food, product, or activity as "safe" for you, and any tolerance or reference indicator is an organizational aid, not a clinical conclusion.
4. Medical disclaimer and emergencies
Always seek the advice of a physician or other qualified healthcare professional with any questions you have about a medical condition, symptoms, medication, diet, or treatment. Never disregard professional medical advice, or delay seeking it, because of something you read or recorded in the Service.
Do not use the Service to make urgent or emergency decisions. The Service is not designed for real-time monitoring and may be delayed, unavailable, or inaccurate. If you think you may have a medical emergency, if you are experiencing a severe reaction such as anaphylaxis, a food impaction, a hypoglycemic emergency, or a hypertensive crisis, or if you are otherwise in danger, call your local emergency number or go to the nearest emergency department immediately. Do not rely on the Service to alert you or anyone else.
5. Your account and authentication
To use most features you must create an account. Depending on how the Service is configured, sign-in may use Cloudflare Access, an identity provider such as Clerk, or an owner or operator mode. You agree to provide accurate information, to keep your credentials confidential, and to be responsible for all activity under your account. You must notify us promptly at hello@mytolera.com if you suspect unauthorized use. We are not liable for loss arising from unauthorized use of your account where you failed to take reasonable steps to protect your credentials.
6. Acceptable use and prohibited conduct
You agree to use the Service only for your own lawful, personal, non-commercial health tracking, or the tracking of a person for whom you are an authorized caregiver. You agree not to:
- violate any law or the rights of any person;
- access, tamper with, or use non-public areas of the Service, other users' accounts, or our systems or those of our providers;
- probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measure;
- attempt to access another user's health data, or defeat the per-user isolation of the Service;
- reverse engineer, decompile, or attempt to extract source code, except to the extent this restriction is prohibited by applicable law;
- use automated means to scrape, harvest, or overload the Service, or exceed rate limits of the Service or its underlying providers;
- upload malware, or content that is unlawful, infringing, harassing, or that you do not have the right to submit;
- misuse optional sharing features, for example by publishing content that is not yours or that includes another person's private information without authorization;
- resell, sublicense, or provide the Service to third parties, or use it to build a competing product.
We may investigate and take action, including suspending or terminating access, for any suspected violation.
7. Your content and data; license you grant us
You own your data. As between you and us, you retain all rights in the information you enter or connect to the Service ("Your Content"), including your health information. We do not claim ownership of Your Content.
License to operate the Service. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, process, and create derived records from Your Content solely as needed to operate, maintain, secure, and provide the Service to you and any accounts you have authorized, and to develop and improve the Service in a manner consistent with our Privacy Policy. This license exists only so that the Service can function (for example, to store your entries, compute trends, generate summaries, run AI features you invoke, and sync connected services). It ends when you delete the relevant content or your account, except for limited retention described in the Privacy Policy (such as backups and legal compliance) and for de-identified or aggregated information that no longer identifies you.
Opt-in sharing. Some features let you choose to share. If you publish a recipe to the community layer, you grant us and other users a license to display and let others save the recipe content you published (title, servings, steps, ingredients, and its allergen vector). Aggregate ratings only are shown. Your private health data is never shared through that feature. If you set up household or caregiver sharing, you authorize the people you name to view, and where you grant it, to log, the data of the account you shared. You are responsible for who you invite.
We do not sell your health data. See the Privacy Policy for full detail.
8. AI features
Some features use artificial intelligence, including large language models provided by Anthropic, to generate summaries, suggestions, recipes, or to read values from a photo of a device screen or a lab report that you submit. When you use an AI feature, the text or image you submit for that feature is sent to the AI provider to generate a response.
AI outputs can be incomplete, out of date, or wrong. They are informational only, they are not medical advice, and they are not a substitute for professional judgment. You are responsible for reviewing every AI output before you rely on it or save it. AI features in the Service never provide a medication dose, a dose change, or dose timing, and never tell you a food is safe. Values read from a photo are always presented for you to confirm before they are saved, because a scan can be misread. AI usage may be subject to cost limits or plan tiers, and specific AI features may change or be withdrawn.
9. Third-party services and integrations
The Service relies on third-party providers to function and offers optional integrations you can enable. These include, without limitation, Cloudflare (hosting, database, storage, access control, and email routing), Resend (email delivery), Anthropic (AI), Clerk (optional sign-in), Withings (optional device data), Hevy (optional workout data), Apple Health (optional self-ingest through an iOS Shortcut you configure), and USDA FoodData Central and Edamam (food and nutrition lookup). The Privacy Policy lists each provider and its purpose.
Your use of a third-party service is governed by that provider's own terms and privacy policy. We do not control third-party services and are not responsible for their content, availability, accuracy, security, or acts or omissions. We make no warranty regarding any third-party service. Nutrition and food data provided through USDA FoodData Central and Edamam may be incomplete or inaccurate and is provided for general information only. Connecting or disconnecting an optional integration is your choice, and disabling one may limit related features.
10. Connected accounts and family or caregiver sharing
Optional connected services (for example, Withings, Hevy, and Apple Health) are enabled only by your explicit action, using your own credentials or a token you generate. You may disconnect them at any time in the Service or, where applicable, by revoking access with the provider. Household and caregiver sharing is set up by you and can be changed or ended by you. When you share access, the person you invite acts within the role you grant (view only, or view and log). Only the shared account's data is shared, never the inviting or invited person's separate personal data.
11. Fees, plans, and changes to features
Some features, plan tiers, or AI usage allowances may be free, limited, or paid. If paid plans are offered, the applicable price, billing terms, and any usage caps will be presented before you incur a charge, and those terms are incorporated into these Terms. We may add, change, limit, or remove features, including AI allowances and optional modules, at any time. We will use reasonable efforts to give notice of material changes.
12. Intellectual property
The Service, including its software, design, text, the Tolera name and logos, and all related intellectual property, is owned by us or our licensors and is protected by law. Except for the rights expressly granted to you here, we grant you no rights in the Service. You may not use the Tolera name or marks without our prior written permission. Feedback you send us may be used by us without obligation to you.
13. Disclaimers of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR FREE, OR THAT IT WILL BE ACCURATE, COMPLETE, OR RELIABLE, OR THAT ANY OUTPUT, INDICATOR, REMINDER, OR AI RESULT IS CORRECT OR SUITABLE FOR YOUR PURPOSES. YOU USE THE SERVICE AT YOUR OWN RISK. WITHOUT LIMITING THE MEDICAL DISCLAIMER ABOVE, NOTHING IN THE SERVICE IS A SUBSTITUTE FOR PROFESSIONAL MEDICAL CARE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
14. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS ($100). THESE LIMITS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND DO NOT LIMIT LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, SUCH AS LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR PERSONAL INJURY WHERE THE LAW PROHIBITS SUCH LIMITS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
15. Indemnification
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Tolera and its officers, employees, and suppliers from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use of the Service, Your Content, your violation of these Terms, your violation of any law or the rights of another person, or content you publish or share through the Service.
16. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access at any time if you violate these Terms, if required by law, if a provider we depend on withdraws a needed service, or if we discontinue the Service. On termination, your right to use the Service ends. We will handle your data after termination as described in the Privacy Policy, including deletion and limited retention. Sections that by their nature should survive (including content ownership, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution) survive termination.
17. Governing law
These Terms are governed by the laws of the United States, without regard to its conflict of laws rules. Subject to the dispute resolution section, the courts located in the United States will have jurisdiction, and you consent to their venue, except where applicable law gives you the right to bring proceedings in your local courts.
18. Dispute resolution and arbitration
Please contact us first at hello@mytolera.com so we can try to resolve any dispute informally. If we cannot resolve it within sixty (60) days, any dispute arising out of or relating to these Terms or the Service will be resolved as follows.
[Optional arbitration clause, review with counsel before enabling.] To the extent permitted by applicable law, you and we agree that any dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its rules, in the United States, rather than in court, except that either party may bring a claim in small claims court, and either party may seek injunctive relief for intellectual property or unauthorized access. To the extent permitted by law, disputes will be brought only in an individual capacity and not as a class or representative action. You may have the right to opt out of arbitration within thirty (30) days of accepting these Terms by writing to hello@mytolera.com.
Nothing in this section limits any non-waivable right you have under the mandatory law of your country of residence, and consumers in some jurisdictions cannot be required to arbitrate. Where arbitration or a class waiver is not enforceable, disputes will be resolved by the courts identified in the governing law section.
19. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and version and, where appropriate, provide notice in the Service or by email. Changes are effective when posted unless we say otherwise. Your continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree, stop using the Service and delete your account.
20. Miscellaneous
These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the rest remains in effect and the unenforceable provision is limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries except as expressly stated. Headings are for convenience only.
21. Contact
Questions about these Terms can be sent to:
- Tolera
- Email: hello@mytolera.com
- Website: mytolera.com